Hosting Agreement

By signing below or by submitting payment, the Client agrees to the following terms. This Hosting Agreement is between Winterhoff Internet Solutions, Inc. ("Winterhoff") and the hosting customer ("the Client").

1. Services

Winterhoff provides managed web hosting as described in the Client's hosting plan or quote. Hosting starts when the site is published.

2. Security guarantee

When Winterhoff builds and hosts a site, all security work and updates are covered by the hosting fee. If the site is ever compromised while on Winterhoff's hosting, Winterhoff will clean and restore it at no cost to the Client.

3. Billing

Hosting services are prepaid subscriptions billed monthly or annually.

• Annual billing: invoice paid by check or credit card.
• Monthly billing: credit card only.

4. Late payment and suspension

If a payment is missed or fails, Winterhoff will notify the Client in writing. If the balance is not paid within 30 days of that notice, Winterhoff may suspend the account until it is paid. Winterhoff will not suspend service while a payment is awaiting the Client's regular approval cycle, as long as the Client has told Winterhoff when payment is expected.

5. Cancellation and data

Site data is purged from Winterhoff's servers 30 days after:

• the Client cancels the account;
• the account is more than 60 days past due after written notice; or
• the account violates the acceptable use policy in Section 8.

Before any purge, the Client may request a backup under Section 7.

6. Refunds

Prorated refunds are issued for the remainder of the billing period after written notice from an authorized Client representative. A violation of the acceptable use policy may result in denial of a prorated refund.

7. Term and exit

The term is month to month or year to year, according to the billing plan chosen, unless a separate agreement sets the term. If the Client decides to leave and the account is in good standing, it may request a backup of its site and control panel settings, and will receive a download link within 72 hours. If the account is not in good standing, the Client should contact Matthew Winterhoff to make arrangements.

8. Acceptable use: no unsolicited email

Sending unsolicited commercial email ("spam") from Winterhoff's hosting is strictly prohibited, including bulk email to purchased or acquired lists. Winterhoff may suspend any account it believes is sending spam, pending investigation and resolution with the account holder. Questions about this policy go to Matthew Winterhoff.

9. Entire agreement

This Agreement, together with any hosting plan or quote, is the entire agreement for hosting services. It may be changed only by a written amendment signed by both parties.

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